Support


For assistance with orders placed on our website, you may email us at [email protected] or call us at 1-800-304-5933 (Mon-Fri 8am to 6pm PST). If you require assistance with the parts you purchased from us, please give us a call to speak to one of our certified copier technicians.

For help with installing imaging units on most machines, click here to download a PDF instruction sheet. Please be aware that Arc recommends that all imaging units be installed by a certified technician, and that this material is for reference purposes only.

No matter where you bought it from, if your copier has a problem or an error code, give us a call. Our techinicans will diagnose your problem over the phone free of charge!

All copiers sold by us can be delivered, installed, and serviced in the greater Los Angeles area by Arc Services. For our nationwide customers, we also have a very large network of independent copier dealers across the United States with whom we can arrange installation and service. We also offer assistance for international customers wishing to buy parts, supplies, and new and used machines. Click here for more information on international sales.

To view our return policy and legal disclaimer click here.

For support for your copier purchased from Arc, please contact us.

For drivers, manuals, and other technical downloads for Konica Minolta copiers, please visit the Konica Minolta copier support site.

If you are in need of repairs for your copier, please contact us or click here for more information.


Copier Support Request

If you have an error code, or you're not sure what part to purchase, please fill out our support form and a techinician will respond to your inquiry.

*Required Fields

Name *


Company (If applicable)


Phone # *


Email *


Copier Model *

(Ex: Bizhub C250, Bizhub PRESS 71hc, Bizhub PRO 1100, etc.)

Accessory Model
If you have any external accessories attached to your copier, please list them here

(Ex: DF-616 Document Feeder, FS-535 Finisher, LU-402 Large Capacity Unit, etc.)

Issue Description *
Please describe in as much detail as possible what the issue is. The more details given, the faster we will be able to diagnose the problem.

(Ex: "There is a squealing noise under the output tray", "our printouts have black streaks on them", etc.)

Location of Issue
If you know the specific location of your copier's issue, please provide it here.

(Ex: Main Frame, Driving Section, Fusing Unit, etc.)

Error Code
If your device is displaying an Error Code, please provide the number here.


How Long Have You Had This Issue?


Parts/Supplies Affected
If you know the parts you believe are causing the problem or you wish to replace them, list them here. You must provide the part number for each item, or else your request may be delayed. A parts manual can be emailed to you on request.

(Ex: Conveyance Roller/3 - A0G6700200, DV619K Developing Unit - A9C803D, Bearing /E - A00J617800, etc.)

Picture Upload
You can upload a photo of the part in question or it's location in your copier

 
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